Replace paper visitor books with a visitor check-in system built for care groups. Custr centralises visitor, staff and contractor check-in across multiple care home sites in one platform, giving care groups complete visibility and control over everyone on site. Priced at £299.99 per home, per year.
Centralised visitor check-in system for care groups.
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The chosen check-in system for care groups
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Hallmark Care Homes
Our experience with the Custr Check-In team has been nothing short of outstanding. We are consistently impressed with the level of service we receive, and that’s why we renew our subscription year after year.
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Black Swan Care Group
The team have always been very helpful, and communicated in a clear and precise way with us. Custr Check-In works very well for us and has regular updates to ensure we stay in line with any legislation changes.
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Avante Care
As Manager at Pilgrims View at Avante Care, Custr has been a really positive addition, helping us track visitors in real time and complete fire drill roll calls in seconds. Would recommend to anyone looking to replace their visitor books.
Replace paper visitor books with a simple digital visitor check-in system built for care groups. Custr helps your team manage visitors, families, staff and contractors across one or multiple care home sites while saving time, improving safeguarding and keeping your care home secure.
Manage all check-ins across all sites
Staff check-in
Track staff attendance easily with flexible check-in options and real-time updates. Use the built-in rota to manage shifts, maintain accurate logs, and support oversight across every home in your group.
Visitor check-in
Replace paper visitor books with a digital check-in system for a smoother, more secure process at every home. Maintain consistent records, enhance visibility and provide a professional welcome, group wide.
Check residents out for appointments or visits and back in when they return, at any home. Maintain an accurate list of residents on site, track whereabouts and ensure complete visibility group wide.
Resident offsite
Contractor check-in
Digitally check in contractors at any home in your group and collect required documents on arrival. Keep site records complete and compliance consistent from entry through to check-out, everywhere.
Checking in with each home individually to pull visitor logs, feedback or safeguarding records does not scale once your group grows past two or three sites. Custr centralises reporting across every home, so your central team can pull visitor logs, feedback and attendance records for any site without chasing each home individually for their own paperwork.
This means your team can spot patterns across the group, compare performance between homes and answer a question about any single home instantly.
Centralise reporting within your group
AUTOMATED GROUP WIDE REPORTING
DEMONSTRATE IMPROVEMENT TO CQC
Scattered feedback is hard to act on and even harder to evidence. If one home captures visitor and family feedback digitally while another relies on a suggestions box or nothing at all, your group has no consistent way to demonstrate how concerns are heard and acted on. Custr captures feedback at every home in the same way, giving your central quality team one place to see it all.
Your team gets a live, exportable view of feedback across the whole group, not just individual homes, making it easy to spot patterns, respond quickly and show inspectors.
Centralised feedback across every site
Key healthcare integrations
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Nourish Care integration
Custr writes directly back to your Nourish timelines, automatically recording visitor check-ins, resident movements and feedback against the correct resident, with no manual entry needed.
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Autumna Live Ratings
If your home has a premium Autumna profile, feedback from check-out syncs automatically to your Live Ratings, giving prospective families genuine, up to date reviews the moment they search.
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Public API access
For anything Custr doesn't connect to natively, our open API lets your team build a custom integration with other systems you already rely on. Support Plus required
Rolling out a new system across a group gets expensive fast when each home needs its own proprietary hardware. Custr runs on the iPad or smartphone each home is likely to already own, so there is no specialist kiosk to buy at any site and no engineer visit needed to get started.
Combined with one flat price per home regardless of size, most homes are live within a day. This keeps your rollout cost predictable as the group grows, rather than punishing you for adding another site.
Budget friendly system at group scale
COST EFFECTIVE SOLUTION FOR PROVIDERS
Safeguarding is only as strong as the least rigorous home applying it. If one home captures reason for visit and DBS details while another relies on a name in a book, that's a genuine gap in protection, not just a paperwork inconsistency.
Custr gives every home the same custom check-in flow per visitor type, capturing reason for visit, document signing and other safeguarding checks consistently, rather than leaving it to individual judgement.
Resident safeguarding across every home
CUSTOM CHECK-IN FLOWS
Key features for care groups
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Global Dashboard
Access centralised visibility and reporting across every home in your group. View check-in and attendance data from a single login, without contacting each site.
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Feedback capture
Collect visitor and family feedback consistently across every home in your group, giving your central quality team one place to monitor satisfaction and act on concerns.
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Standardised branding
Apply consistent branding across every home in your group from one central place, so every site reflects the same professional identity, without configuring each one individually.
EXCLUSIVE FEATURE
NFC powered check-in for loop
If you do not have the budget for iPads at every entrance across every home in your group, NFC powered check-in offers a cost effective alternative. Small tap points can be placed across multiple entrances and areas at each site, without needing a full iPad setup at every location. Staff tap their smartphone to check in using the companion app, while visitors and contractors get the same contactless check-in flow on their own phone, wherever they are in your group.
Custr Check-In is licenced annually for healthcare, with one clear price per site, per year, excluding VAT. We offer discounted rates for 24 and 36 month agreements, providing a cost-effective solution for every setting.
Custr Check-In healthcare pricing
12 months
Per site
Visitor management tools designed for healthcare environments of all sizes and usage levels. Manage visitors, contractors and staff with a complete set of features included as standard.
£299.99 per year
24 months
10% discount compared to 12 months
Visitor management tools designed for healthcare environments of all sizes and usage levels. Manage visitors, contractors and staff with a complete set of features included as standard.
£269.99 per year
36 months
15% discount compared to 12 months
Visitor management tools designed for healthcare environments of all sizes and usage levels. Manage visitors, contractors and staff with a complete set of features included as standard.
£254.99 per year
Custr Check-In FAQ for care groups
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Custr's Global Dashboard gives your team centralised visibility and reporting across every home in your group, without needing separate access to each individual site.
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Every home runs the same custom check-in questions and issues the same professional visitor badges, so safeguarding standards are applied consistently rather than varying from home to home.
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Staff who work across multiple homes can be set up as global employees, checking in at whichever home they are working at using the same profile, with no separate account needed per site.
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A dedicated resident category tracks movement on and off site at every home, so you always know exactly who is in the building, wherever they are in your group.
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PEEPs can be set for high priority residents at any home, with details securely stored, linked to their profile and instantly accessible by staff during a real evacuation.
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Custr gives designated staff a live, up to date list of everyone on site at each home during a drill or real emergency, so residents, staff, visitors and contractors can be accounted for quickly at every location.
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Visitors are asked feedback questions at check-out, built around CQC's Key Lines of Enquiry, giving your quality team a continuous, consistent picture of experience across every home in your group.
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Where a home has a premium Autumna profile, feedback captured at check-out syncs automatically to that home's Live Ratings, updating in real time as new responses come in.
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Custr writes directly back to Nourish timelines at every home, automatically recording visitor check-ins, resident movements and feedback against the correct resident.
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Custr is priced at one flat rate per home regardless of size, and runs on the iPad or smartphone each home likely already owns, keeping rollout costs predictable as your group grows.
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Custom check-in questions let you capture DBS details from contractors and other visitors at any home, tailored to what your group requires.
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Visitors and contractors can sign required documents digitally at check-in at any home, with a record saved immediately to your dashboard.
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Roles and permissions can be set per site, so a home manager sees their own home, while your central team gets oversight across every home in the group.
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Custr supports GDPR best practices and meets ISO 27001 and Cyber Essentials standards, applied consistently across every home in your group.
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Custr Check-In is licensed annually per home, excluding VAT, with discounted rates available for 24 and 36 month agreements as your group scales.
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Most homes are up and running within a day, since Custr runs on hardware each site likely already owns, making it easy to bring a new home into your group quickly.
Get started with Custr.
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