Free Trial

  • Please contact us at info@custr.com if you’d like to request a free trial of any of our products.

  • You’ll receive a 14-day free trial with any Custr licence.

  • All trials are valid for 14 days. Once a trial expires, please contact your sales representative to inquire about a possible extension.

  • Your sales representative will contact you when your 14-day trial comes to an end and ask if you would like to purchase a Custr subscription.

  • You’ll have full access to your selected Custr product, including the dashboard and Companion app. If you’d like to explore our other products, you can start a trial for any of them anytime directly from the dashboard.

  • All of our products require you to use your own hardware, such as an iPad for the check-in system or a smartphone for the items or deliveries product.

Pricing & Billing

  • Custr products are priced separately. For detailed pricing information, please contact your sales representative or email us at info@custr.com.

  • If you have multiple sites or are considering a multi-year subscription, we may be able to offer a discount on our standard license pricing for each product.

  • Our products are licensed on a per-site basis. For example, the check-in system requires a licence for each site that needs evacuation capabilities, while the Items product requires a licence for each site with its own inventory list.

  • Besides the costs for the licence and hardware, we provide a one-off fee that includes both your initial setup and full account management and support throughout the duration of your licence.

  • We can offer a full Custr package cost which includes the software licence, iPad device & secure stand if requested. However, you don't have to get the hardware from us. If you prefer, you can buy it separately.

  • We issue an invoice for payment, which can either be paid by BACs or online debit/credit card.

  • If you wish to resell Custr to your client network, click here to learn more about our reseller program. To qualify for the program, you must have at least 10 sites within the initial 12-month period.

  • We're sorry to hear you're considering cancelling your Custr subscription.

    If there's anything specific leading to your decision that we can help with, please let us know. We're here to assist. However, if you decide to proceed with the cancellation, you can do so by emailing us at support@custr.com.

Printing

  • We suggest the Brother QL-820NWB printer. This printer provides both Bluetooth and IP printing connectivity options, and features a built-in display.

  • The Brother QL-820NWB printer offers black and white, and the choice to print in red. Thermal printing incorporates all the necessary technology within the roll, eliminating the need to purchase ink cartridges.

  • The Brother QL-820NWB printers can establish connections through IP Printing or Bluetooth. When connecting via Ethernet or wireless, both the iPad and printer must be on the same network.

    Alternatively, Bluetooth connections are swift and straightforward and do not require the devices to be on the same WiFi network; however, it's important to note that a printer can only be linked to a single iPad at any given time.

  • Click here to purchase additional label rolls for your compatible printer.

  • Yes, you can design your own visitor badges on the Custr dashboard using our template and print these after visitor check-in.

  • If you need help setting up your Brother printer to work with Custr, please contact our support team at support@custr.com.

Stands

  • We provide a desk-mounted stand designed for placement on your reception desk. Additionally, we have a premium selection of various stands, including floor-standing and wall-mounted options, through our partnership with Bouncepad.

  • Both our desk-mounted stand and the range from Bouncepad come in two colour options: black or white.

  • Our stands make it simple to charge your iPad without removing it. You can easily feed the charging cable through the stand to the iPad.

    The Bouncepad models also let you run the iPad's charging cable through the stand's neck or base, depending on the design. This way, your iPad can stay charged all the time, without affecting the look or security of your reception area.

  • If you plan to use your own iPad, please inform us of its model when ordering your Bouncepad. We'll provide the appropriate size of the desk-mounted faceplate or Bouncepad that fits your device.

    Should you upgrade to a different iPad model later, you can order a new fixing kit instead of replacing the entire stand, provided the screen size remains the same.

iPad Device

  • If you would like to use the iPad application of Custr, you will require an iPad. This can be purchased directly through us. Alternatively, you are free to provide your own iPad.

  • Custr Check-In is an iPad-based system that can work fully offline. When your device is offline, all visitor data is stored on the device, awaiting upload to the dashboard. Once the tablet identifies a network connection, all visitor details will securely upload to your dashboard.

  • We recommend your iPad running two versions behind what ever the current IOS. This is subject to change as Apple release new updates. 

  • You can link unlimited devices to a one-site licence to cover multiple entrances and exits, at no additional charge to your licence.

Data Security

  • Custr acts as your data processor for visitor data. Our responsibilities include ensuring your data is secure, providing transparency around where the data is stored and providing features to allow you to control your data in line with your GDPR policies.

    You have full control over your data including retention periods and select data deletion. Emails that are sent from the system to visitors also contain unsubscribe links, ensuring that they have full control over messages they receive.

  • After conducting a comprehensive and meticulous audit of our procedures and frameworks, in collaboration with one of the leading institutions – BSI (British Standards Institution), we are proud to announce that we have achieved the ISO/IEC 27001 accreditation.

    This prestigious international standard recognises our commitment to information security, reflecting our dedication to maintaining the highest standards in protecting and managing information.

  • With Custr, you have the control to manage the duration for which your visitor and staff check-in records are kept. We offer the capability to set an automatic data retention period for your Custr data, giving you full control over the length of time your check-in history is stored.

    This feature ensures that your records are maintained for the exact period you require, in accordance with your specific data retention policies or compliance needs, enhancing both the organisation and security of your data management.

  • ISO 27001 is a specification for an Information Security Management System (ISMS) as defined by the International Organisation for Standardisation (ISO).

    It’s a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes. View our ISO27001 certificate here.

  • Your data is hosted on our private cloud server using our partner Digital Ocean. The private cloud server is based in the EU and meets all ISO and data security guidelines. For more information on Digital Ocean, please visit their website.

  • Absolutely! The Data Security & Protection Toolkit is an online self-assessment tool that enables organisations to assess their adherence to the National Data Guardian's 10 data security standards.

    In the United Kingdom, every organisation with access to patient data and systems is required to complete the NHS Data Security & Protection Toolkit. This ensures they maintain high standards of data security and handle personal information with utmost care.

Integrations

  • Yes, we support integration with some of the most widely used MIS systems, including SIMS, Arbor and RM Integris. Our integration allows for both read and write access so that data captured in Custr can be automatically synced with your MIS.

  • "We are currently developing an open API, targeted for release in 2025. This will allow your site to provide our documentation to other software providers for integration opportunities.

  • After linking up with Wonde and enabling the write-back feature, Custr will quickly update your MIS with any changes to student and staff details, typically within minutes.

  • Yes, Custr integrates with Autumna, synchronising real-time visitor reviews from Custr to your premium Autumna profile. To set up this integration, please contact us at support@custr.com and we’ll provide you with the integration guide.

  • We've expanded the capabilities of Custr by introducing an integration feature with the Nourish Care Management platform.

    This integration enhances the efficiency of digital care planning by automating the synchronisation of data across systems, ensuring that information, along with employee and resident timelines, are kept up-to-date on the Nourish dashboard.

  • Yes, Custr integrates with Office 365, providing seamless user management, single sign-on (SSO), and improved workflow automation for your organisation.

Companion App

  • You can download our Companion app from the on your IOS or Android device.

  • The Companion app is available to download on iOS and Android devices, provided they are running a compatible operating system.

  • "We recommend that the device has a mobile signal or Wi-Fi connection to ensure access to the key features of each Custr product.

  • There are no restrictions on the number of staff members who can use the Companion app.

    You can easily add your entire staff list to the dashboard and send out app access details with a single click, ensuring everyone has seamless access without limitation.

  • We have a Companion app guide available for this. To request a copy, please contact us at support@custr.com.

  • Absolutely! In addition to our Apple app, we offer an Android version available for download. Click here to access it on the Google Play Store.

Support

  • If you’ve purchased our one-time setup and support package, your licence includes comprehensive account management support, from initial setup through to renewal.

    If you have any enquiries or need to make changes to your Custr setup, your dedicated account manager will be available to assist you.

  • As part of your agreement, we provide support via telephone, email, and Live Chat. For the quickest and most efficient support, we highly recommend using the Live Chat feature available on your Custr dashboard.

  • Our support team is available Monday to Friday, from 9:00am to 5:30pm.

    If you contact us outside these hours, we’ll respond as soon as possible once we're back online.

  • Due to the nature of Custr and the pricing of our support package, all support is provided remotely. However, we can offer screenshare sessions to assist with any immediate questions.

  • By joining Custr, you'll be included in our customer mailing list. You'll receive emails from us on a fortnightly basis, covering everything from updates about our products to requests for your input via surveys.

  • To get in touch with our dedicated support team, please email support@custr.com. Alternatively, please call on 01489 336390.

Custr Check-In

  • Custr’s pre-registration feature streamlines the check-in process by allowing visitors to be registered before they arrive.

    There are two types of pre-registration:

    • Standard pre-registration – Ideal for one-off visits within a designated time window.

    • Pre-approved access – Designed for regular visitors such as cleaners or family members, allowing them to check in multiple times without needing new approvals for each visit.

    This feature makes the system more user-friendly and efficient for both occasional and frequent visitors.

  • Custr includes a reporting tool that allows you to generate and export reports as CSV files.

    You can also schedule reports to run at regular intervals, specifying the date range and time directly from the dashboard.

  • Custr Check-In includes visitor categories, allowing you to create tailored check-in processes for different types of visitors.

    For example, contractors may go through a detailed check-in that includes document signing and agreement to site rules, while interviewees follow a shorter process that captures only essential information.

  • Each licence includes bespoke visitor email alerts, which are sent throughout the visitor’s journey, from invitations to check-in prompts. These emails can be customised directly from your dashboard.

  • Custr Check-In includes an 'Attention Pop-up' feature, allowing sites to display a mandatory document that visitors must agree to before checking in.

    You can also add bespoke questions to the check-in process, providing an initial screening step to ensure visitors meet specific criteria.

  • Custr Check-In allows you to capture visitor photos during the check-in process. This feature can be enabled or disabled from the dashboard based on your site’s preferences.

  • Yes, you can access and monitor check-ins across multiple locations using a single login, making site management more efficient and streamlined.

  • The Custr dashboard allows you to keep track of staff schedules and ensure staff are available at all times to attend to visitors.

    This allows you to keep accurate records of attendance, track performance and resolve any scheduling conflicts.

  • The Custr Companion app allows staff to check in both on-site and while working from home.

    When working remotely, staff simply open the Companion app, where they’ll see a ‘Check In’ button.

  • When an invited, walk-in or pre-approved visitor checks into your building to see a specific member of staff, that staff member will automatically receive an email notification of the visitor’s arrival.

  • All staff data is stored securely in a centralised, cloud-based server, making it easily accessible for searching and analysis. This removes the need for multiple paper logbooks.

  • Custr includes a feature for dashboard users to access and utilise a comprehensive statistics tool.

    Each account comes with a pre-designed default statistics page, and you have the flexibility to create additional custom statistics using our selection tool and specifying date ranges to suit your needs.

  • Our platform includes a dedicated document management feature, enabling you to create, edit, delete, and sign documents within the visitor management system.

    Once a document is linked to a specific visitor category, it can be presented during check-in, allowing visitors to agree, proceed, or sign directly on the iPad.

  • Each licence includes a dedicated evacuation mode, allowing real-time monitoring of everyone on-site across multiple devices.

    When activated, the mode starts the drill and enables you to mark individuals as safe with a simple tick. After the drill, a summary report is generated, detailing locations and duration.

  • Custr includes a visitor history feature, giving your site access to a comprehensive record of all past visitors.

    You can adjust the date range and view detailed historical data for individual visitors as needed.

  • Within the Custr dashboard, you can set up feedback questions by selecting from the available options. Once enabled, these questions will appear on the iPad for visitors to answer during the check-out process.

    All collected feedback can be reviewed on the feedback summary screen within your dashboard.

  • Our platform includes a dashboard-based check-in feature, allowing you to check in visitors and staff quickly and easily without using an iPad. This is ideal for sites that prefer a more traditional, corporate check-in approach.

  • Custr provides a reporting tool that enables you to generate and export staff data reports as CSV files. Reports can be scheduled at regular intervals, with custom date ranges and times set directly from the dashboard.

  • Our RFID check-in feature enables staff to check in and out of the building using their existing Paxton fobs or cards.

    This provides a secure and convenient way for staff to manage daily check-ins and check-outs using the same access credentials they already use for building entry.

    Please note: To check in with Custr, fobs or cards must be tapped directly against the Custr device. Tapping them on the access control portal will not register a check-in with Custr.

  • Yes, staff members can link multiple fobs to their Custr account, offering added flexibility and convenience.

  • Yes, the fire evacuation list can be accessed through the Custr dashboard on a desktop. Alternatively, staff can use the Custr Companion app on their mobile devices to maintain a real-time log of who remains in the building and who has been marked as safe.

  • Yes, the Custr dashboard allows you to assign specific roles to each staff member, enabling you to tailor their access and permissions within the system.