Centralised visitor check-in system for care groups.
Replace paper visitor books with a visitor check-in system built for care groups. Custr centralises visitor, staff and contractor check-in across multiple care home sites in one platform, giving care groups complete visibility and control over everyone on site. Priced at £299.99 per home, per year.
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Trusted by care groups across the UK
SMART CHECK-IN SOLUTION
Manage all check-ins across all sites
Replace paper visitor books with a simple digital visitor check-in system built for care homes. Custr helps your team manage visitors, families, staff and contractors across one or multiple care home sites while saving time, improving safeguarding and keeping your care home secure.
Visitor check-in
Replace paper visitor books with a digital care home check-in system for a smoother and more secure process. Maintain accurate visitor records, enhance site visibility, and provide a professional welcome to visitors.
Contractor check-in
Digitally check in contractors and collect required documents on arrival. Ensure site records stay complete, forms are signed, and compliance is maintained from entry through to check-out.
Staff check-in
Track staff attendance easily with flexible check-in options and real-time updates. Use the built-in rota to manage shifts, maintain accurate logs, and support care home oversight with minimal admin.
Resident offsite
Check residents out for appointments or visits and back in when they return. Maintain an accurate list of all residents on site, track their whereabouts, and ensure complete visibility of who is in the care home at all times.
Standard features for Care Groups
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Full Dashboard Tools
Custr offers a convenient and comprehensive dashboard for managing visitor and staff check ins. View statistics and export any check-in data if required.
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Feedback Capture
Capture instant visitor feedback with questionnaires during check-out. Gain detailed insights into guest experiences during their visit to continuously improve your workplace.
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Visitor Categories
Create custom visitor categories for an smoother check in process. Set up time based categories that only appear during relevant hours to help organise your visitor check ins.
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Pre approve & invites
Streamline visitor management by adding pre-approving visitors to your dashboard. Add their details into the system ahead of time for a quicker and more secure check-in process.
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Full Branding
Customise your check-in system with your company branding, logos and colours. Deliver a personalised check-in experience for visitors that reflects your office identity.
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Visitor history
View a complete history of visitors from your Custr dashboard, all data is securely stored and easily accessible. This data can then be exported for further analysis.
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Reporting
Generate and export reports that offer insightful information about staff and visitor data. For better operational control and security, keep track of all host details.
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Staff Attendance
Easily manage and track your staff attendance with Custr. Access detailed attendance logs, monitor patterns, and export individual records for thorough reporting.
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Roles & Permissions
Control who can access different parts of the system with flexible roles. Set site-specific or group-wide permissions to manage data securely and efficiently.
KEY FEATURE FOR CARE GROUPS
Centralised dashboard across all care locations
Custr's visitor management system gives care groups a centralised real-time view of all staff, residents, visitors and contractors across every care home site. Access comprehensive data from all locations through one unified dashboard, allowing central management teams to maintain complete oversight and control across the entire care group.
Run detailed reports across multiple locations, monitor occupancy levels across all sites, support evacuation management at every care home, and access digital fire register lists instantly from one platform.
KEY FEATURE FOR CARE GROUPS
Capture live visitor feedback across every care home site with a visitor management system built for care groups. Collect real-time feedback during check-in from visitors to improve experiences, monitor service quality and maintain consistent standards across your group.
With a digital visitor check-in system, feedback is recorded instantly and securely across all locations, removing the delays of paper forms. Run centralised reports, identify trends by site or group-wide, and respond quickly to improve resident satisfaction while supporting CQC inspections with clear evidence of continuous improvement and effective feedback management.
Visitor feedback capture
KEY FEATURE FOR CARE GROUPS
Centralised reporting across all care locations
Custr's visitor management system gives care groups a centralised real-time view of all staff, residents, visitors and contractors across every care home site. Access comprehensive data from all locations through one unified dashboard, allowing central management teams to maintain complete oversight and control across the entire care group.
Run detailed reports across multiple locations, monitor occupancy levels across all sites, support evacuation management at every care home, and access digital fire register lists instantly from one platform.
Hear from a few of our care groups
Leading care groups across the UK trust Custr to manage visitor management and staff check-in every day.
“We invested in Custr Check-In 4 years ago. We have been very happy with the system and how it manages visitor entries to our properties.
The Custr Check-In dashboard, notifications and alerts enable us to better track our visitors and staff. It also allows us to receive real time feedback that ensure that we can continue to improve our services.
Tom Lyons
Managing Director
Black Swan Care Group
“We would recommend!”
“Amazing Service!”
“Custr Check-In is incredibly straightforward and sleek to use. If we do have any issues, our CSM is always super quick and helpful to respond which is great. Overall a great experience with the company and there haven’t been any significant technical issues since we went live with it.
App is simple and works well for users also.”
Simran Sehmi
System Support Administrator
Hallmark Care Homes
FAQ for care groups
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Yes, we offer discounted pricing for care groups managing multiple homes. Our volume discounts apply when you licence Custr across several sites, and we offer additional savings for 24-month and 36-month agreements. Contact our sales team for a personalised quote based on the number of care homes in your group.
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Yes, Custr provides a centralised dashboard that allows you to manage all your care homes from one account. View real-time data across all sites, run reports for individual homes or trust-wide, and maintain consistent settings and policies across your entire care group while giving each home local access to their own data.
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We offer comprehensive onboarding training for each care home that subscribes to our Support Plus package. This includes dedicated onboarding sessions to get your staff confident using the system. For additional help, access our help centre at https://mediabasedirect.help/en which includes step-by-step guides, video tutorials, and answers to common questions.
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Custr works on iPad and Android tablets, as well as smartphones. The system connects to your dashboard using a simple 6-digit code, so you don't need to purchase specific hardware. If you have existing tablets, we can set up Custr on those. We recommend iPads for the best reception desk experience.
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Yes, we offer free trials for care groups. You can test Custr at one or more of your care homes before committing to a full rollout. This allows you to evaluate the system with your staff, residents and visitors, ensuring it meets your requirements before implementing across your entire care group.
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Implementation is quick and straightforward. A single care home can be set up and live within 1-2 days. For care groups rolling out across multiple sites, we create a phased implementation plan that works around your schedule. Most care groups complete full rollout across all homes within 2-4 weeks.
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Yes, you can customise settings for each individual care home while maintaining central oversight. Each site can have its own branding, visitor categories, custom questions, and documentation, while you maintain consistent policies and reporting across the group. This flexibility ensures each home meets its specific needs.
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Our Support Plus package includes ongoing dedicated support for your care group. You can contact our support team at support@custr.com for technical assistance and queries.
Additionally, access our comprehensive help centre at https://mediabasedirect.help/en/ which provide video gif tutorials, troubleshooting resources, and answers to frequently asked questions. We also provide regular system updates and new feature releases.
Custr Check-In is licenced annually for healthcare, with one clear price per site, per year, excluding VAT. We offer discounted rates for 24 and 36 month agreements, providing a cost-effective solution for every setting.
Custr pricing for care homes
12 months
Per site
Visitor management tools designed for healthcare environments of all sizes and usage levels. Manage visitors, contractors and staff with a complete set of features included as standard.
£299.99 per year
24 months
10% discount compared to 12 months
Visitor management tools designed for healthcare environments of all sizes and usage levels. Manage visitors, contractors and staff with a complete set of features included as standard.
£269.99 per year
36 months
15% discount compared to 12 months
Visitor management tools designed for healthcare environments of all sizes and usage levels. Manage visitors, contractors and staff with a complete set of features included as standard.
£254.99 per year
Interested in learning more?
If you're ready to move on from outdated processes, Custr makes it easy to modernise your visitor management with one digital platform. Let’s show you how.