Custr Check-In is the leading visitor management system for healthcare and care homes, replacing paper books with visitor, staff, resident and contractor check-in using one secure system.
CQC-ready visitor management system for healthcare sites.
Join 1,200 healthcare sites using Custr Check-in
How do you currently manage check-ins at your care site?
THE TRADITIONAL WAY
Many care homes, hospitals and clinics still rely on visitor books, spreadsheets or disconnected systems to record who is on site. These traditional processes make it harder to maintain accurate records, protect resident and patient information and respond confidently in an emergency when it matters most.
Manual notifications
Exposed personal data
No live site view
Limited reporting
Unreliable fire lists
Illegible records
Custr is a visitor management system for healthcare, built for care homes, hospitals and clinics, bringing visitor, staff and contractor check-ins together in one place. It replaces paper records, giving your team greater visibility, stronger data protection and accurate information of everyone on site.
The secure and leading visitor management system for healthcare.
THE CUSTR WAY
Verified visitor check-in
Live site visibility
Fast & secure check-in
Accurate fire lists
Clear digital records
Powerful reporting
60M+
Total check-Ins
28M+
10K+
Evacuations
Email notifications
Feedback captures
39K+
Account users
5M+
Manage every visit from pre-arrival to check-out.
VISITOR & CONTRACTOR MANAGEMENT
Manage visitors and contractors from pre-arrival through to check-out with a secure digital experience tailored to your site. Collect the right information, notify staff automatically and maintain live records of everyone on site.
Pre-register visitors
Custom check-in flows
Visitor invitations
Host notifications
Document signing
Feedback capture
Photo capture
Secure check-out
Features to strengthen safeguarding.
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Visitor categories
Separate visitors, contractors, supply staff and trainees into their own check-in journeys, so each group is asked exactly what your safeguarding policy requires.
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Document signing
Present your safeguarding policy at check-in, capture a digital signature and keep a secure record for every visitor and contractor on site.
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Visitor badge printing
Print a badge at check-in so staff can instantly identify who is on site and why, at a glance, from across the room to help with resident safeguarding.
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Check-in screening
Set screening statuses for visitors before they arrive, then automatically allow check-in, flag them for review or reject their check-in when required.
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Evacuation lists
Give staff instant access to a live, up-to-date evacuation list during a drill or emergency, so everyone on site can be accounted for quickly and accurately
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Health & safety popup
Display a health & safety popup on the device before visitors and contractors check-in which must be digitally agreed before the check-in process begins.
Bring staff check-ins into the same central platform.
Manage staff attendance from arrival through to departure with a secure digital experience tailored to your site. Track off-site status, notify colleagues automatically and maintain live attendance records for everyone on shift.
Create staff rotas
Off-site status
Absence records
Host notifications
Monitor attendance
QR check-in
Companion app
NFC check-in
Key healthcare integrations.
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Nourish Care integration
Custr writes directly back to your Nourish timelines, automatically recording visitor check-ins, resident movements and feedback against the correct resident.
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Autumna Live Ratings
If your homes have premium Autumna profiles, feedback from check-out syncs automatically to your Live Ratings, giving prospective families up to date reviews.
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Public API access
For anything Custr doesn't connect to natively, our open API lets your team build a custom integration with other systems you already rely on. Support Plus required
One central place to view, manage and track everyone on site.
REAL-TIME DASHBOARD
See who's on site right now, spot visitors overstaying visiting hours or contractors still on site, and pull full records on demand, all from a single, real-time dashboard built for safety, attendance and control.
During an evacuation, incomplete records can put people at risk, especially residents and patients who need assistance to evacuate safely. Custr gives authorised staff immediate access to a live on-site list, including individual PEEPs, helping them account for residents, patients, visitors and contractors quickly and confidently.
Full evacuation tools with digital PEEP’s.
REAL-TIME EVACUATION LISTS
Evacuation reports
Sync across devices
Access evacuation lists
Mark individuals as safe
Add individual PEEPs
Trigger evacuations
Feedback capture to spot any immediate concerns.
KEY FEATURE FOR HEALTHCARE
During check-out, capture honest feedback from visitors and families, giving inspectors clear evidence for the Caring and Responsive KLOEs. See ratings and comments by site, spot concerns before they escalate, and show a genuine feedback loop, not just a policy sitting in a folder.
Reporting tools
Feedback statuses
Live feedback capture
Poor feedback alerts
Custom questions
Inspector ready
Features part of Custr Check-in.
Real-Time Dashboard
Visitor Check-in
Contactless Check-in
Unlimited Devices
Staff Check-in
Document Signing
Pre-approved Guests
Photo Capture
RFID Fob Check-in
Attention Popup
Visitor Categories
Visitor Feedback
Visitor Badge Printing
Roles & Permissions
Notifications
Global Dashboard
Staff Rota
Statistics
Apple Wallet & Google Pass
Staff Companion
Fire Evacuation Mode
Full Branding
Staff Offsite
Dashboard Check-in
Custom Questions
Data Retention
Multiple Site Login
Visitor History
NFC Check-in
Staff QR Codes
Visitor Invites
Reporting
Why choose Custr Check-In?
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Built for healthcare
Most visitor systems are built for offices and bolted on for care. Custr is built around residents, patients and family visits from the ground up.
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Simple to use
No training needed and no complicated setup. Visitors and staff check in with a few taps, and the whole process is designed to be intuitive from the very first use.
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5* rated support team
Our team is on hand to help with setup, training or any question that comes up, rated 5* by care homes and healthcare sites who rely on us every day.
Custr Check-In healthcare pricing.
Custr Check-In is licenced annually for healthcare, with one clear price per site, per year, excluding VAT. We offer discounted rates for 24 and 36 month agreements, providing a cost-effective solution for every setting.
12 months
Per site
Custr is a visitor management system for healthcare, built for environments of all sizes and usage levels. Manage visitors, contractors and staff with a full feature set as standard.
£299.99 per year
24 months
10% discount compared to 12 months
Custr is a visitor management system for healthcare, built for environments of all sizes and usage levels. Manage visitors, contractors and staff with a full feature set as standard.
£269.99 per year
36 months
15% discount compared to 12 months
Custr is a visitor management system for healthcare, built for environments of all sizes and usage levels. Manage visitors, contractors and staff with a full feature set as standard.
£254.99 per year
Custr Check-In FAQ for healthcare.
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Custr maintains a real-time record of everyone on site, including any evacuation needs flagged at check-in. When an emergency is triggered, fire marshals access the live list from their smartphone, identify anyone needing assistance and mark individuals safe as they are accounted for, replacing slow and unreliable paper-based processes entirely. Read more about how Custr supports PEEP’s here.
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Yes. Family members follow a simple welcome flow, contractors confirm insurance and DBS details, and agency staff verify credentials before entry. Each category has its own questions, document signing and notifications, so the right information is captured from the right people without slowing down those who visit regularly.
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When an evacuation is triggered, Custr generates a live on-site list instantly. Fire marshals access this from their smartphone via the Companion App, mark people safe and identify anyone unaccounted for without paper registers. In a setting where some patients may need evacuation assistance, having an accurate real-time list removes the delays and errors that manual headcounts create.
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Yes. Custom questions can be added to your contractor flow, including DBS confirmation, insurance details and site induction acknowledgement. Documents can be presented for digital signature at the point of entry, and all responses are logged and timestamped, giving your compliance team a clear auditable record of every contractor visit.
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Yes. Custr integrates directly with Nourish, automatically recording visitor check-ins, check-outs and feedback onto the relevant resident's timeline. Records stay accurate without manual data entry, and the integration carries no additional licence fee. It is available to accounts with Support Plus.
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Yes. All data is hosted on a UK-based private cloud server meeting ISO 27001 and Cyber Essentials Plus standards. You control retention periods, records delete automatically when no longer needed, and two-factor authentication protects account access. All activity is logged at user level for a full audit trail.
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Yes. Documents can be included in any check-in flow for visitors to read and digitally sign on arrival. This is useful for infection control guidance, symptom declarations or site-specific policies. Signed records are stored automatically against each visit and are ready to present for compliance or inspection purposes at any time.
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Data is securely stored on your Custr dashboard for as long as your retention policy requires, then deleted automatically. It is held on UK-based infrastructure and never shared with third parties. Historical records are accessible instantly from the dashboard whenever your safeguarding lead or a CQC inspector needs them.
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Yes. A single global dashboard gives you oversight across all locations. Each site operates independently with its own configuration, while you retain group-level visibility and reporting. This makes it straightforward to roll out consistent processes across a hospital group, NHS trust or network of clinics.
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Custr Check-In starts from £299.99 per site per year, priced per module and per site so you only pay for what you need. Multi-site and multi-year discounts are available. There is a one-off setup fee in addition to the annual licence. Contact the team for a tailored quote based on your requirements.
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Custr automatically builds a complete, timestamped log of every visitor, contractor and staff member on site. When inspectors arrive, your records are already there and ready to present. Custom check-in flows ensure the right questions are asked at entry and document signing is captured on arrival, giving you clear evidence of safe, well-managed site access.
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Yes. Visitors receive an invitation email with visit details and a QR code for fast contactless check-in on arrival. This is useful for planned appointments, regular contractors or family visitors. Pre-registration reduces reception queues and ensures records are prepared before arrival rather than completed under pressure at the front desk.
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Custr runs on standard tablets and smartphones your site likely already has. There is no specialist equipment, no expensive terminals and no engineer visit required. A dedicated tablet handles reception check-in while staff use the Companion App on their existing smartphones, keeping costs low and setup straightforward.
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Most organisations are live within a day. The team guides you through visitor categories, custom questions, document uploads and user permissions during onboarding. Support Plus is available if you would like assisted setup, telephone support and priority help across multiple sites.
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Yes. Custr prompts visitors to leave feedback at check-out, storing responses on your dashboard and, if you use Nourish, automatically on the relevant resident's timeline. This creates a consistent record of visitor sentiment that supports continuous improvement and gives you evidence to present at CQC inspection without relying on ad hoc surveys.
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Yes. Custr works across any healthcare setting, from acute hospitals and outpatient clinics to community hubs and independent practices. Each site has its own configuration while your team retains central oversight. Whether rolling out across one trust or a network of independent sites, Custr scales to fit your structure.
Designed for your healthcare sector.
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Care Homes
Replace papervisitor books with a system built for Care Homes. Manage visitors, staff and residents with clear digital records and full DBS support.
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Nursing Homes
Customise your check-in with your logo, colours and branding. Give every visitor a professional experience that reflects your Nursing home.
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Care Groups
Manage all homes under one group with a check-in system built for care environments. Track visitors and staff, and keep accurate records.
Get started with Custr.
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